FAQ

When do I need to pay taxes in customs?

All merchandise via Courier is exempt from taxes as long as its value is less than US $ 200.00. In the case of your merchandise being greater than US $ 200.00, you must pay customs taxes as established by the DGA, taking into account that after paying customs taxes for the withdrawal of your merchandise you must pay the freight plus Fees. Customs (Local Expenses).

In the case of ocean shipments, there is no tax exemption since everything pays regardless of its value.

How do I make purchases online?

1- Enter your favorite store, select the articles you wish to purchase and add them to the cart. Keep in mind the size, color and quantity.
2- Select check out
3- In the shipping addres section, fill in the details with your Taíno Express address as follows:

  1. Name: your name
  2. Address line 1: 4406 NW 74 Ave
  3. Address line 2: 001-(your customer code)
  4. City: Miami
  5. State: FL
  6. ZipCode:33166-6407

4- Fill in the billing address section with your credit card's billing address information
5- In the next section fill in the details of your credit card: Number, CVV (the three digits in the back of the CC)
6- Click on Checkout..... and you're done!
7- You will receive an email with the order number from your supplier.
8- Your package will generate a Tracking number that can be from Usps, Fedex, Ups, Laseship Etc. This will give you an estimate of delivery to our office in Miami.
9- When your package is received in our offices you will receive a notification.
10- When you receive that notification, on the next day we will have your package ready to retrieve from the store.

MERCHANDISE THAT WE ARE NOT ALLOWED TO TRANSPORT

  • Firearms and/or their replicas
  • Military belongings (accessories and clothing for military use)
  • Pellet rifles
  • BB Gun
  • Bullets
  • Cash money
  • Pornographic material
  • Strong magnets
  • Radioactive materials
  • Hookahs
  • Personal documents (Passport, ID, Credit card etc.)
  • Perishable products and foods
  • Tobacco and Habanos
  • Alcoholic beverages
  • Explosives
  • Dry ice or chemical ice
  • Paint
  • Inverter batteries / automotive batteries
  • Live plants
  • Seeds
  • Fish
  • Animals
  • Drugs
  • Toxic materials
  • Flammable or dangerous products
  • Solvent or thinner

 How can I pay with Paypal?

Steps to create a Paypal account

1- Go to the paypal website(https://www.paypal.com/)Then click on register.

2- Then, on the next page you must choose the language and the country of whom the account is created. In addition, there will be three types of account, and you must choose one: Personal, Premier or Business. In this case, it is advisable to choose the Personal account, since it is the easiest to receive the money from Deposit Files.
3- After having chosen the type of account, in this case Personal account, a page will appear that will ask you to fill in your personal data *. After filling them out, click on the button that says "I agree, create my account." * For these accounts in Paypal it is recommended to use an email from Gmail or Yahoo! Also, the password must be between 8 and 20 characters.
4- On the next page it will ask you to add an international credit or debit card to verify your account (If you do not have an international credit or debit card, you can also use a prepaid card to verify your account). It is not necessary to attach an international credit or debit card immediately, this step can be skipped and can be added to the account at any other time. If you immediately insert the international credit or debit card, click on the button that says "Continue", otherwise click on the link below that button, which says "Go to My Account."
5- The next step is to check your email to confirm your subscription and activate your account. When you click on the link that appears in the email sent by Paypal, it will take you to a page where you must enter your password. Next you must choose two security questions. It is very important to have this information, since in case you forget your password, in order to recover it and enter your account, you will be asked the two questions you chose and you will have to give exactly the answers that you put there, otherwise you will not you will be able to access more to your account.
6- Subsequently, having carried out all the previous steps, you will be able to access the Paypal account management panel. PS: If you have not yet registered a credit, debit or prepaid card, you must do so from the management panel of your Paypal account, only in this way can you later withdraw the money stored in your bank, and you will also be verified and you can do business on the Internet using this means of sending and receiving money.
7- Within the Paypal account management area you will see a table of Pending Tasks, by clicking there you can enter the details of your Credit card or Prepaid card, to verify your account.

Is it safe to buy online?

Yes, store pages, such as amazon.com, Oldnavy.com among others, you can track the progress of your packages from the moment of purchase to delivery at our offices. On auction pages, such as eBay, you must pay close attention to the rating of the seller (seller) with whom you are dealing. You should always buy from the highest rated ones. What you should never do, on any page, is record your credit card details. You avoid this by checking NO, when it asks you if you want the page to remember this data.

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